Don't cry wolf!

There is a lady in our 1st due response territory that continues to call 911 for help over and over for reasons that do not warrant EMS response. Now, I will say that we get calls from people most everyday that they should have not called 911 for, but this woman gives a new meaning to "crying wolf". We have gotten called to help her down the steps, to help her to the dinner table, to help her to the car, and to help her into bed. One of the last times I actually called dispatch and reported her for abuse of the 911 emergency system. When a person gets reported for abuse of the system the next time a call goes out for that residence instead of dispatching us (rescue) they dispatch the head county Paramedic and he responds. This happened and she was informed that if she continued to call she would not get a response that it was very dangerous to do this because if something was ever really wrong no one would come to her aid. Well last week when my crew and I were on call at the station we heard our tones drop for that residence. Naturally we were not happy about it and some of the crew did not even want to respond because we knew it would just be another wasted trip. We marked en route anyway because even though we are not obligated to respond we knew if something actually was wrong we would feel bad for not going. On our way we asked for patient information and dispatch told us that she had said she was bleeding uncontrollably. Right! She'd tried that one before too! We got on scene and and I walked into the house in no big hurry whatsoever. When I got inside I heard the lady's husband yelling from the back bathroom, "Get in here!" Again, no big deal because they were always demanding and rude so I was used to the urgency in his voice. When I got to the bathroom the lady was sitting in a chair by the sink. The counter was covered in blood! The clamp on her dialysis port had come off and she was bleeding heavily. Both her and her husband were panicking! I was even caught off guard...this was an emergency! We finally got the bleeding controlled and got her to the hospital. Finally, this woman got the point! Real emergencies happen and if you abuse the system and call for help when you really don't need it you can get yourself in real trouble. In other words, "Don't cry wolf!"